Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through:

• •Agent Authority Engine
• •our websites and pages associated with the Services
• •account registration and login flows
• •onboarding forms and profile setup
• •content generation and personalization features
• •support requests
• •subscription and billing workflows
• •analytics and product improvement activities
• •integrations connected to the Services
• •This Privacy Policy does not govern third-party websites, services, or platforms that may be linked to, integrated with, or used alongside our Services, except as described here regarding our own collection and use of data.

2. Information We Collect

We collect information you provide directly, information collected automatically through your use of the Services, and information received from service providers or integrations used to operate the Services.

2.A Account and Identity Information

When you register, sign in, or manage your account, we may collect:

• •name
• •email address
• •password or authentication credentials handled through our authentication providers
• •login method, such as email/password or Google sign-in
• •internal account identifiers
• •subscription status and account status

2.B Profile and Business Information

As part of onboarding and account setup, we may collect information such as:

• •first name and last name
• •email address
• •phone number
• •brokerage or business name
• •website
• •license state
• •primary city
• •social profile links
• •HighLevel contact identifiers or similar CRM-related identifiers where applicable

2.C Market and Geographic Preference Information

To personalize content and daily outputs, we may collect:

• •cities
• •counties
• •ZIP codes
• •market coverage radius
• •center location
• •neighborhood notes
• •trusted source selections
• •other market targeting preferences you choose to provide

2.D Brand and Creative Asset Information

To personalize your content and visual outputs, we may collect:

• •logo files or logo URLs
• •headshot images or headshot URLs
• •brand colors
• •font preferences
• •taglines
• •visual style preferences
• •other branding materials you upload or provide

2.E Content Preference and Audience Information

To tailor output to your goals, we may collect:

• •target audiences
• •platform priorities
• •content types
• •tone preferences
• •communication preferences
• •other onboarding responses related to content style and use

2.F Personality, Voice, and Communication Profile Information

Agent Authority Engine may collect information used to personalize writing style and communication outputs, including:

• •personality profile data
• •communication or style preference responses
• •voice profile settings
• •voice question answers
• •directness, authority, detail, tone, and persuasion preferences
• •audio sample URLs, if applicable
• •voice provider information, if applicable
• •consent records associated with voice-related features, including whether consent was given, when it was given, and the consent version in effect

2.G Generated Content and Usage Data

When you use the Services, we may generate, store, or process:

• •daily reports
• •market summaries
• •generated content assets
• •text outputs
• •report metadata
• •content packs
• •momentum cards
• •emails, captions, post drafts, video-related outputs, and related content items
• •regeneration counts
• •download logs
• •feedback submitted on generated outputs
• •content history and memory data used to improve continuity or avoid repetition

2.H Subscription and Billing Information

When you subscribe or pay for the Services, we may collect or store:

• •subscription tier
• •subscription status
• •current billing period dates
• •Stripe customer ID
• •Stripe subscription ID
• •payment status
• •billing-related metadata
• •We do not state that we store full payment card numbers ourselves unless that is actually true. Payment processing is typically handled by third-party payment processors.

2.I Support and Communications Information

If you contact us, we may collect:

• •your name and contact details
• •the contents of your message
• •attachments or screenshots you provide
• •support history
• •issue details and troubleshooting records

2.J Analytics and Device Information

We may automatically collect information about how you use the Services, including:

• •pages viewed
• •features used
• •session activity
• •login and signup events
• •referral information
• •browser type
• •device type
• •operating system
• •IP address or approximate geolocation derived from IP
• •event timestamps
• •diagnostic information
• •cookie or session-related identifiers

3. How We Collect Information

We collect information:

• •directly from you when you register, onboard, upload assets, configure settings, or contact us
• •automatically when you browse, log in, interact with features, or use the Services
• •from integrated authentication, analytics, AI, hosting, database, payment, and communication providers used to operate the Services
• •through cookies, local storage, session technologies, and similar tools where applicable

4. How We Use Information

We use information for legitimate business and operational purposes, including to:

4.A Provide and Operate the Services

We use information to:

• •create and manage accounts
• •authenticate users
• •enable login and access control
• •deliver subscription features
• •generate content and reports
• •personalize user experience
• •store user settings and preferences
• •maintain service functionality

4.B Personalize Outputs

We use onboarding data, profile data, brand data, market preferences, and voice/personality-related information to:

• •tailor generated content
• •shape tone and communication style
• •align content with your audience and market
• •support more relevant outputs across the app

4.C Process Subscriptions and Billing

We use subscription and billing information to:

• •manage active subscriptions
• •process renewals
• •process cancellations
• •maintain subscription records
• •confirm access levels
• •support billing inquiries and compliance

4.D Improve and Monitor the Services

We use analytics, usage logs, feedback, and diagnostic data to:

• •improve product quality
• •troubleshoot issues
• •monitor performance and reliability
• •identify bugs or failures
• •understand product usage patterns
• •evaluate feature adoption and service effectiveness

4.E Communicate With You

We may use your information to:

• •send transactional emails
• •verify your account
• •confirm subscription actions
• •respond to support inquiries
• •provide account-related notices
• •communicate important product or legal updates

4.F Protect the Services and Enforce Rights

We may use information to:

• •detect fraud, abuse, misuse, or unauthorized access
• •investigate security incidents
• •enforce our Terms of Service
• •protect our legal rights and the rights of others
• •comply with legal obligations

5. Legal Bases for Processing

Depending on where you are located and applicable law, we may process information based on:

• •your consent
• •performance of a contract with you
• •our legitimate interests in operating, securing, and improving the Services
• •compliance with legal obligations
• •other lawful bases permitted by applicable law
• •Where consent is required, you may have the right to withdraw it, subject to legal and operational limitations.

6. Cookies, Analytics, and Tracking Technologies

We may use cookies, local storage, pixels, SDKs, analytics tools, and similar technologies to:

• •keep you signed in
• •maintain session integrity
• •understand how users interact with the Services
• •analyze performance
• •improve reliability and product experience
• •support troubleshooting
• •These technologies may collect identifiers, device information, page activity, and interaction data.
• •If your browser or device permits, you may be able to control certain cookies or tracking preferences through browser settings. Some functionality may not work properly if certain technologies are disabled.

7. Third-Party Service Providers and Tools

We use third-party providers to help operate the Services. Depending on the feature and how the product is configured, these may include providers for:

• •hosting and infrastructure
• •database and authentication
• •analytics
• •AI content generation
• •payment processing
• •email delivery
• •CRM or contact sync
• •customer support
• •file storage
• •social or identity login
• •Based on the current app configuration and codebase, the Services may rely on providers such as:
• •Supabase for authentication, data storage, and database services
• •PostHog for analytics and event tracking
• •OpenAI for AI-related functionality
• •Stripe for subscription and billing-related processing
• •Google for OAuth login where used
• •HighLevel or related CRM/contact workflow tools where integrated
• •These providers may process information on our behalf or in connection with your use of the Services, subject to their own terms and privacy practices.

8. How We Share Information

We do not sell your personal information in the ordinary sense of selling customer lists for cash. We may share information in the following circumstances:

8.A Service Providers

We may share information with vendors, contractors, and service providers who help us operate the Services.

8.B Integrations and Connected Services

If the Services integrate with third-party platforms or systems, information may be shared as needed to perform the requested feature or integration.

8.C Legal Compliance and Protection

We may disclose information if we believe it is necessary to:

• •comply with law, legal process, or government request
• •enforce our agreements
• •detect or investigate fraud, abuse, or security issues
• •protect the rights, property, or safety of Create More Now LLC, our users, or others

8.D Business Transfers

If we are involved in a merger, acquisition, asset sale, financing, reorganization, or similar transaction, information may be transferred as part of that process.

8.E With Your Direction or Consent

We may share information where you direct us to do so or where you otherwise consent.

9. AI, Automation, and Generated Outputs

Agent Authority Engine uses automation and may use AI-powered systems to generate content, suggestions, structured outputs, and related assets.

To provide these features, we may process:

• •prompts you enter
• •onboarding information
• •business and profile information
• •branding materials
• •market information
• •voice and style preferences
• •content history relevant to continuity or regeneration
• •feedback you provide on outputs
• •Because AI systems may involve third-party providers, some of this information may be transmitted to those providers as needed to generate outputs and operate the feature.
• •You are responsible for reviewing and approving generated outputs before publishing, posting, sending, or relying on them.

10. Voice, Image, and Likeness-Related Data

If you use features involving headshots, avatars, audio, or voice personalization, we may collect and process:

• •headshot images
• •source image URLs
• •avatar-related outputs
• •voice profile settings
• •voice question responses
• •audio sample URLs
• •voice consent records
• •We use this information to provide the feature you requested, personalize outputs, maintain records of consent where applicable, and support product functionality.
• •If a feature requires consent, we may store records showing:
• •whether consent was given
• •when consent was given
• •the policy or consent version associated with that agreement

11. Data Retention

We retain information for as long as reasonably necessary to:

• •provide the Services
• •maintain account functionality
• •preserve generated content and subscription history
• •comply with legal, tax, accounting, and compliance obligations
• •resolve disputes
• •enforce agreements
• •prevent fraud and abuse
• •maintain internal records
• •support legitimate business operations
• •Different categories of information may be retained for different periods.
• •Even after cancellation, some information may remain on file, including account records, billing records, support records, subscription history, analytics logs, generated asset records, and other business records, subject to applicable law and operational needs.

12. Data Security

We use commercially reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, disclosure, alteration, or destruction.

That said, no method of transmission over the internet and no storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and using the Services in a secure manner.

13. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to:

• •access certain information we hold about you
• •request correction of inaccurate information
• •request deletion of certain information
• •object to or restrict certain processing
• •withdraw consent where processing is based on consent
• •request a copy of certain data, where applicable
• •These rights are not absolute and may be subject to legal exceptions, technical limitations, identity verification, and our legitimate business or legal obligations.
• •To make a request, contact us at info@createmorebusinessnow.com or use the Contact Us page form.

14. Children’s Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18 through the Services. If we learn that we have collected personal information from a child in violation of applicable law, we may delete it.

15. International Data Transfers

If you access the Services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other jurisdictions where our providers operate.

By using the Services, you understand that information may be processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction.

16. Do Not Track and Similar Signals

Some browsers offer “Do Not Track” settings. Because there is not always a consistent industry standard for responding to such signals, we may not respond to all Do Not Track signals in a uniform way unless required by law.

17. Third-Party Links and Services

The Services may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy, security, or content practices of those third parties. Your interactions with those services are governed by their own terms and policies.

18. State-Specific and Jurisdiction-Specific Rights

Depending on where you live, you may have additional privacy rights under applicable law. We will honor rights requests where required by applicable law, subject to verification and any lawful exceptions.

If future legal obligations require additional notices for residents of certain states or jurisdictions, we may supplement this Privacy Policy accordingly.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may post the updated policy through the Services or on our website and update the Effective Date above.

Your continued use of the Services after any updated Privacy Policy becomes effective means you acknowledge the revised policy.

20. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact Create More Now LLC, Augusta County, Virginia, at info@createmorebusinessnow.com or use the Contact Us page form.